FemFace Pakistan | Premium Skincare, Haircare & Daily Makeup
Premium Daily Beauty for Modern Women in Pakistan
At FemFace, we care about your experience with us and want you to feel confident when shopping for skincare, sun care, haircare, and daily beauty essentials. This policy explains when a product may be returned, exchanged, replaced, or refunded after a purchase from our official website.
By placing an order on the FemFace website, you agree to the terms below.
You have 7 days from the date your order is delivered to request a return or exchange.
If you contact us after that period, we may still review the matter where there is a genuine product quality concern, but approval is not guaranteed. The sooner you contact us, the better we can assist.
We may accept a return, exchange, replacement, or approved refund if:
To be eligible, the product must be returned in the same condition in which it was received unless the issue itself relates to damage, defect, or a fulfilment error.
For hygiene, safety, and product integrity reasons, we generally cannot accept returns or exchanges for products that are:
This applies across skincare, serums, SPF products, creams, BB products, lip and cheek tints, shampoos, masks, haircare items, and other personal care products sold by FemFace.
We do not usually accept returns or exchanges because of change of mind, incorrect self-selection, texture preference, fragrance preference, or shade preference after delivery.
However, if the product is completely unused, unopened, sealed, and still in its original condition, our team may review the request on a case-by-case basis. If approved, return shipping and re-delivery costs may apply.
If your order arrives damaged, incorrect, incomplete, or otherwise not as expected, please contact us within 24 to 48 hours of delivery.
When contacting support, please keep the following ready:
Please do not discard the packaging before contacting us, as it may be needed for review or courier follow-up.
To process a return, exchange, or refund request, valid proof of purchase is required. This may include:
Requests without sufficient proof of purchase may be delayed or declined.
Please do not send any item back without first receiving approval from our support team.
Once you contact us and your request is reviewed, we may ask for product photos, video evidence, return confirmation, or additional order details. If your request is approved, we will guide you on the next step.
Depending on the situation, FemFace may offer a replacement, exchange, refund, or store credit where appropriate.
If an exchange is approved, we may offer:
If the replacement item is higher in value, you may be asked to pay the difference. If it is lower in value, the balance may be adjusted through store credit or another approved resolution.
Refunds are processed only after the request is approved and the returned product passes inspection where inspection is required.
Depending on the situation, refunds may be issued through:
Refund processing usually takes 5 to 7 working days after approval, depending on the payment provider, bank, or reimbursement method.
For Cash on Delivery orders, refunds cannot be made in cash through the courier. In those cases, FemFace may issue the refund through bank transfer, wallet reimbursement, store credit, or another approved method.
Shipping fees are generally non-refundable unless FemFace confirms that the return is due to our own error.
You may be responsible for return shipping if the return request is based on:
FemFace may cover return or replacement shipping where the issue is caused by a damaged, defective, expired, incorrect, or incomplete order confirmed by our team.
If you purchased a bundle, the full bundle may need to be returned unless our team approves partial handling in writing.
Because bundle pricing and discounts depend on the complete offer, returning only one item from a bundle may affect the final refund or exchange value. Any included free gifts, promotional items, or samples may also need to be returned unused and unopened if the full bundle is being returned.
Products purchased during a sale, under a promotional code, launch offer, bundle discount, or limited-time campaign may not be eligible for refund unless the product is damaged, defective, incorrect, expired, or incomplete.
FemFace reserves the right to decide which items are considered final sale during specific campaigns.
FemFace products are intended for cosmetic and personal care use, but skin and hair responses can vary from person to person.
We recommend:
Returns or refunds are generally not accepted for individual skin reactions, suitability concerns, fragrance preference, texture preference, or unmet personal expectations unless the product itself is proven defective or incorrect.
If you purchased a FemFace product from a physical retailer, pharmacy, marketplace, third-party seller, or another stockist, please contact the original place of purchase first. Their return policy may differ from the policy on the official FemFace website.
If needed, we may still help with product verification or general support guidance.
You may request cancellation before your order has been packed or dispatched. Once it has been handed over to the courier, cancellation may no longer be possible.
For Cash on Delivery orders, repeated cancellations or refused deliveries may affect future COD eligibility. For prepaid orders, approved cancellations will be handled according to our Cancellation Policy and the applicable refund process.
All returned products are inspected after they are received. A return or refund may be declined if:
If a return is rejected after inspection, the item may be sent back to you at your expense where applicable.
To request a return, exchange, or refund review, please contact FemFace Customer Support with your order details and issue summary.
Email: support@femface.com.pk
Phone: +92 315 534 0882
Website: https://femface.com.pk/
Support Page: Contact Us
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