Privacy Policy

At FemFace, we respect your privacy and value the trust you place in us when you browse our website, contact our team, or place an order. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

By using the FemFace website, placing an order, or contacting our team, you agree to the practices described in this policy.

1. Introduction

This Privacy Policy applies to information collected through the FemFace website, our customer support channels, order processing systems, and related communication channels such as email, WhatsApp, and phone support.

2. Information We Collect

Depending on how you use our website, we may collect the following types of information:

• Your name
• Phone number
• Email address
• Shipping and billing address
• Order details and purchase history
• Payment-related confirmation details where needed for verification
• Messages you send to our support team
• Information submitted through forms, account registration, or newsletter signups
• Technical information such as browser type, device type, and pages visited on our website

We collect only the information reasonably needed to serve you, process orders, improve our website, and support our business operations.

3. How We Use Your Information

We may use your information to:

• Process and confirm your orders
• Arrange shipping and delivery
• Provide customer support
• Respond to payment, refund, delivery, or product-related questions
• Improve website performance, service quality, and customer experience
• Send order updates and service messages
• Send marketing updates where you have subscribed or opted in
• Help detect suspicious, fraudulent, or abusive activity

We do not sell, rent, or trade your personal information to third parties.

4. Order and Delivery Information

When you place an order, we use your contact, delivery, and order information to process your purchase and coordinate dispatch. We may share the required delivery details with courier and logistics partners strictly for order fulfilment purposes.

If you need help tracking your parcel, you can use our Track Order page or reach out through our Contact Us page.

5. Payment Information

Payments made through the FemFace website are handled through available payment methods and payment processing partners. We do not store your full card details, card PIN, OTP, or other sensitive banking credentials on our website.

For Cash on Delivery orders, we use your order details, phone number, and shipping address to confirm and coordinate delivery. If you want more detail on payment methods, please visit our Payment Options page.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, support cart and checkout performance, and help us understand how visitors use the site.

Cookies may help us:

• Remember your browsing session or preferences
• Support core website features
• Measure traffic and site engagement
• Improve performance and customer experience

You can manage or disable cookies through your browser settings, although some parts of the site may not function properly if cookies are restricted.

7. Marketing Communication

If you subscribe to our newsletter, create an account, place an order, or otherwise opt in to receive updates, we may contact you about:

• Promotions and offers
• New products and launches
• Beauty tips and routine content
• Relevant brand or service updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting our team directly. Please note that even if you opt out of marketing, we may still send essential service messages related to your orders.

8. Sharing Information with Third Parties

We may share limited information with trusted third parties only where needed to operate our business and serve you properly. These may include:

• Courier and delivery partners
• Payment processors or payment gateways
• Website, analytics, or technical service providers
• Customer support tools or communication providers

These parties receive only the information reasonably required to perform their role. We do not allow them to use your data for unrelated purposes.

9. Data Protection and Security

We take reasonable steps to protect your information against unauthorised access, misuse, loss, or disclosure. This may include technical, administrative, and operational safeguards suitable for an ecommerce business.

However, no internet-based system can ever be guaranteed to be completely risk-free. By using our website, you understand and accept the normal security risks associated with online communication and transactions.

10. Customer Accounts

If you create an account on the FemFace website, you are responsible for keeping your login details confidential and secure. Please use a strong password and avoid sharing your account access with others.

We may restrict or suspend accounts involved in suspicious, fraudulent, abusive, or policy-violating activity.

11. Reviews, Comments and User Content

If you leave a review, submit content, or share feedback about FemFace products, we may display that content on our website, product pages, social channels, or marketing materials unless you specifically request otherwise.

Please do not include sensitive personal information in public reviews or comments. We may remove misleading, offensive, abusive, spam, or irrelevant content at our discretion.

12. Third-Party Links

Our website may include links to third-party platforms such as courier tracking pages, payment gateways, social media channels, or external service providers. FemFace is not responsible for the privacy practices of those third-party websites, so we encourage you to review their privacy policies before sharing personal information with them.

13. Your Rights and Choices

You may contact us to:

• Ask what personal information we hold about you
• Request correction of inaccurate details
• Ask us to stop sending marketing messages
• Request deletion of certain personal information where appropriate
• Raise questions or concerns about how your information is being handled

Please note that some information may need to be retained for legal, accounting, fraud prevention, operational, or order-history purposes.

14. Children’s Privacy

The FemFace website is intended for general consumers and is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a minor has submitted personal information to us, please contact our team so we can review and address the issue.

15. Changes to This Policy

We may update this Privacy Policy from time to time as our business, website, services, or legal obligations evolve. Any updates will be posted on this page with the revised effective date. Continued use of the website after changes are published means you accept the updated policy.

16. Get in Touch

If you have questions about this Privacy Policy or how your information is handled, please contact FemFace Customer Support:

Email: support@femface.com.pk
Phone: +92 315 534 0882
Support Page: Contact Us

For quick answers about orders, returns, delivery, or payments, you may also find these pages helpful:

• FAQ
• Shipping Policy
• Refund and Exchange Policy
• Cancellation Policy
• Payment Options