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FemFace Pakistan | Premium Skincare, Haircare & Daily Makeup
Premium Daily Beauty for Modern Women in Pakistan
FAQ
Find quick answers about FemFace products, ordering, delivery, cancellations, returns, payments, and customer support across Pakistan.
Need help with your order or have a question?
For urgent support, please contact our customer care team through the chat or WhatsApp option below. Our team will assist you with order updates, cancellations, payments, delivery concerns, returns, exchanges, or refund-related queries.
Once an eligible return or exchange request is approved and the product is received and inspected by FemFace, any applicable refund will be processed according to the approved payment method and refund timeline mentioned in our policy.
About FemFace Products
FemFace is a Pakistani beauty brand focused on everyday skincare, sun care, haircare, and instant makeup essentials. Learn more About FemFace or explore the shop.
Our range includes serums, sunscreen, lip and cheek tints, creams, keratin haircare, and daily makeup essentials designed to fit simple beauty routines. You can browse popular picks in our Best Sellers section.
Most FemFace products are designed with daily use in mind. We still recommend following the instructions on each product page and doing a patch test before adding any new skincare or haircare product to your routine, especially if you have sensitive skin or known ingredient sensitivities.
Start with your main concern, then choose the product type that fits your routine. If you want a quick place to begin, explore our Best Sellers, browse our Bundles, or contact us through our Contact Us page for guidance.
Orders
Visit the shop, add your selected products to cart, and complete checkout with your delivery and payment details. The process only takes a few minutes.
Yes. Once your order is placed successfully, you will receive a confirmation by email, SMS, or WhatsApp based on the contact details you entered at checkout.
Order changes are only possible before your parcel is processed or dispatched. If you need to update your order, contact our team as soon as possible through Contact Us.
Please keep your order number, full name, phone number, delivery address, and a short description of your issue ready so our team can help you faster.
Shipping and Delivery
Yes, we deliver nationwide across Pakistan through courier partners, subject to service availability in your area.
Delivery timelines depend on your city and courier coverage. Orders to major cities usually arrive sooner, while smaller cities and remote areas may take a little longer. You can also review our Shipping Policy.
Delivery charges depend on your order value, destination, and any active promotion. The final delivery fee is shown at checkout before you confirm your order.
Yes, free delivery may be available above a certain order value or during selected promotions. Please check the checkout page and our current offer details before placing your order.
If your order is taking longer than expected, please use our Track Order page first. If you still need help, contact us through Contact Us with your order number.
Please contact us immediately. We can only update the delivery address before your order has been dispatched.
Cancellations
Yes, cancellation requests are possible only before your order has been dispatched.
Contact our team as soon as possible through Contact Us and share your order number, full name, phone number, and reason for cancellation. You can also review our Cancellation Policy.
Yes, Cash on Delivery orders can be cancelled before dispatch. Once shipped, the order can no longer be cancelled and will fall under the applicable policy terms.
In some cases, yes. Orders may be cancelled due to stock issues, pricing errors, incomplete customer details, courier limitations, duplicate orders, or failed verification. If that happens, our team will contact you directly.
Returns, Exchanges and Refunds
Returns and exchanges are considered if a product arrives damaged, defective, or incorrect. Please review our Refund and Exchange Policy for full eligibility details.
For hygiene and safety reasons, products that have been opened, used, tampered with, or damaged after delivery are generally not eligible for return or exchange.
Contact our support team as soon as possible through Contact Us and share your order number along with clear photos or a short video of the parcel and issue. This helps us review the case quickly.
Please report any damaged, defective, or incorrect item as soon as possible after delivery. Claims raised after a long delay may not be accepted.
Refunds are processed where applicable after our team verifies the issue and confirms eligibility under our Refund and Exchange Policy.
Refund timelines depend on your payment method, bank, or payment provider. Prepaid refunds usually take a few working days after approval.
Payments
We currently accept Cash on Delivery, bank transfer, debit and credit card, and other online payment methods shown at checkout. You can review the latest options on our Payment Options page.
Yes, Cash on Delivery is available for eligible orders in most serviceable areas across Pakistan.
Yes, online payment options are available at checkout whenever active for your order.
If your payment does not go through, first check whether any amount was deducted from your account. If you were charged but did not receive order confirmation, contact us through Contact Us with your payment proof so our team can help.
Yes. FemFace will never ask you to share sensitive banking details such as OTPs, PINs, or passwords through WhatsApp, phone, or email. Only use the official payment methods available on our website.
Contact and Support
You can reach us through our Contact Us page, email, phone, or official WhatsApp support.
Please contact support if you need help with order confirmation, delivery updates, cancellations, returns, refunds, payment issues, or product guidance.